top of page

The Complete Wellness  Billing Office

Complete Wellness understands that issues around the cost of mental health treatment and medical insurance can be complicated. While we make every effort to work with your insurance company, their decision to pay a claim for treatment received at Complete Wellness is sometimes unpredictable. 

We send our patients an email on a monthly basis that informs them of the submitted charge, an adjustment based on our agreement with your insurance company, your payment (such as the copay), and the insurance company's payment if any. Sometimes the copayment is more than expected or the amount covered by the insurance company is less than expected. The balance then becomes the responsibility of the patient.  

If you have questions about your bill from Complete Wellness we invite you to become to contact our billing department at 844-955-2616

You may review the the Frequently Asked Questions below for answers to common questions related to billing. 

Frequently Asked Questions

1. Why do you use a third party biller?​ Medical billing is an extremely complicated matter. We use a billing company that has trained personnel who are expert at dealing with insurance companies and the various complexities of managing claims and denials.

2. What is a deductible? If your insurance plan requires a deductible, this is the amount you must pay before the insurance company provides payment for the treatment you receive.

3. What is a copay? Your insurance company may require that you pay a portion of the charge for your treatment. The copay varies significantly among insurance plans.

4. What is an authorization? Sometimes an insurance company requires that we provide information ​about the treatment we are providing BEFORE they will agree to pay a claim for the services provided.

5. Why am I just now getting a bill for an appointment I had so long ago? Before your first appointment, we reach out to your insurance company to determine how much to collect for each session. When we ultimately bill your insurance company, sometimes the result of the claim is very different than what we were told originally. By the time we have reviewed the claim with them some time has transpired. The bill you are sent is the end result of the discussion with your insurance company.

Bill Payment
Make a payment toward your outstanding bill